1. Purpose
Soukhyam values the trust placed in us by donors, supporters, institutions, and community members.
This policy explains how donations are accepted, utilized, acknowledged, and managed.
2. Use of Donations
Donations may support:
- Community wellbeing initiatives
- Mental health awareness programs
- Neurodiversity and inclusion initiatives
- Child and family support services
- Research and advocacy
- Training and capacity building
- Volunteer programs
- Operational and administrative expenses
- Organizational sustainability
- Unless specifically designated, donations may be allocated where most needed.
3. Donation Methods
Donations may be made through:
- Website payment gateway
- Bank transfer
- UPI
- Fundraising campaigns
- Corporate giving
- Institutional contributions
- Other approved channels
4. Donor Information
Donor information is handled in accordance with the Privacy Policy.
Personal information will not be sold or shared for commercial purposes.
5. Receipts
Soukhyam will issue donation acknowledgements and receipts as applicable.
Donors are encouraged to verify contact information at the time of donation.
6. Tax Benefits
Where applicable and subject to prevailing law, eligible donations may qualify for tax benefits.
Donors should consult their tax advisors regarding eligibility.
7. Refund Policy
As a nonprofit organization, donations are generally considered voluntary and non-refundable because funds are allocated toward charitable activities shortly after receipt.
However, refund requests may be considered in exceptional circumstances including:
- Duplicate transactions
- Technical payment errors
- Unauthorized transactions
- Incorrect donation amounts caused by system error
8. Refund Request Process
Refund requests must:
- Be submitted in writing
- Include donor details
- Include proof of transaction
- State the reason for the request
- Requests should be submitted within 15 days of the donation date.
9. Refund Review
Soukhyam reserves the right to:
- Request additional documentation
- Verify transaction details
- Approve or decline requests based on circumstances
- The decision of Soukhyam regarding refund requests shall befinal, subject to applicable laws.
10. Processing Timeline
Approved refunds will generally be processed within 15–30 business days depending on banking and payment gateway procedures.
11. Fraud Prevention
Soukhyam reserves the right to investigate suspicious transactions and cooperate with relevant authorities where necessary.
12. Transparency and Accountability
Soukhyam is committed to responsible stewardship of donated funds and maintaining transparency in organizational operations.
13. Contact Information
For donation-related enquiries:
Email: reachout@soukhyamfoundation.org